We are a leading online retailer offering high quality home office furniture to meet the growing need for comfortable and productive work environments. Our company places great value on customer satisfaction and is currently seeking a dedicated and experienced Customer Service Team Lead to lead our customer service team and ensure our customers enjoy a smooth and positive shopping experience.

Location: Home office (remote work)

Tasks and responsibilities:

• Lead and motivate a team of customer service representatives to provide excellent customer service
• Develop and implement training programs to strengthen team members in the areas of product knowledge, customer service and communication skills
• Ensuring that customer inquiries, complaints and issues are addressed in a timely and professional manner
• Assist the team in resolving complex queries and disputes to ensure a quick and satisfactory resolution
• Continuous monitoring of customer satisfaction and development of improvement measures
• Collaborate with other departments to optimize customer service processes and identify areas for improvement
• Create reports and analytics to monitor and report on customer service team performance

Requirements:

• Completed training or studies in a relevant field
• At least 3 years of customer service experience, preferably in an e-commerce or furniture company
• Experience managing a team of customer service representatives
• Excellent communication skills and empathy when dealing with customers
• In-depth knowledge of home office furniture or the willingness to quickly familiarize yourself with the topic
• Organizational skills to set priorities and coordinate the team effectively
• Solution-oriented mindset and the ability to act calmly and professionally under pressure
• Familiarity with common customer service tools and software

We offer:

• The opportunity to lead a highly motivated team in a growing company
• Flexible working hours and the ability to work from home
• Attractive compensation and performance incentives
• The opportunity to contribute innovative ideas and actively shape the customer service strategy
• A pleasant working atmosphere and a supportive work environment

If you are a passionate leader who puts customer satisfaction first and has customer service experience, we look forward to hearing from you. Become part of our team and shape the future of home office furniture retail with us!

We are a leading online retailer of high-quality home office furniture and are currently seeking a dedicated and experienced professional to lead our purchasing department. As Head of Purchasing, you are responsible for constantly expanding our range of home office furniture and ensuring that we source the best products from reliable suppliers at competitive prices.

Location: Home office (remote work)

Tasks and responsibilities:

• Strategic Purchasing: Developing and implementing a home office furniture purchasing strategy that meets both our customers' needs and business goals.
• Supplier management: Identifying, evaluating and selecting suitable suppliers and manufacturers who offer high-quality and aesthetically pleasing home office furniture.
• Negotiations: Conducting negotiations with suppliers to secure the best possible conditions, prices and delivery conditions.
• Inventory management: Monitoring and optimizing inventory to ensure adequate availability of products without having excess inventory.
• Quality Control: Ensuring that all furniture delivered meets our quality standards and meets our customers' expectations.
• Market analysis: Continuous market observation to identify trends and developments in the home office furniture sector and to derive appropriate measures.
• Team leadership: Leading and motivating a purchasing team to achieve the set goals together.
• Collaboration with other departments: Work closely with the marketing and sales team to better understand customer needs and adapt the range accordingly.

Requirements:

• Professional experience: At least five years of experience purchasing furniture or related products, ideally with management experience.
• Industry knowledge: In-depth understanding of the furniture industry, particularly in the home office furniture sector, as well as knowledge of current trends and developments.
• Negotiation skills: Proven success in conducting negotiations and concluding contracts.
• Analytical Skills: Ability to analyze data and make informed decisions to optimize purchasing team performance.
• Team Player: Strong teamwork skills and the ability to work effectively with various departments.
• Communication Skills: Strong oral and written communication skills to communicate effectively with suppliers, internal teams and management.
• Organizational skills: Efficient time management and the ability to manage multiple projects simultaneously.
• Spirit of innovation: openness to new ideas and the willingness to implement innovative approaches in the purchasing process.

We offer:

• The opportunity to lead a highly motivated team in a growing company
• Flexible working hours and the ability to work from home
• Attractive compensation and performance incentives
• The opportunity to contribute innovative ideas and actively shape the purchasing strategy
• A pleasant working atmosphere and a supportive work environment

If you are a passionate and determined individual and enjoy working in a dynamic team, we look forward to getting to know you.